As we take a break over the Christmas period to spend time with family and friends it's a time to be thankful. We'd like to say a big thank you to our members, for all their support through the year, and to our wonderful volunteers and hard working staff. We are currently looking to recruit more Customer Service volunteers, as several have found work or moved on. We are also looking for new talent on the Board. So if you are looking for a new challenge for 2019 we would love to hear from you.
We will close early on Christmas Eve and then open 9.30-12 in Pontypool only to deal with your calls, emails, transactions and loan applications between Christmas and New Year.
If you have benefits due, we have been notified that Child Benefit due on 24th, 25th, 31st Dec and 1st Dec will be received on Christmas Eve. Other benefits due on bank holidays are normally paid a day early. We will be handling all payments in accordance with your normal instructions on the day they arrive, ie taking the loan repayment when the benefit arrives, saving you interest. If you want to check the dates, here's a list
Don't forget, you can email us or apply for loans and withdrawals online while we are closed, and we'll get back to you on the next working day. Opening hours are here